FAQ
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Use this number on our courier’s website to monitor your shipment’s progress.
Do you ship internationally?
Yes, we offer international shipping to numerous countries. Shipping costs and delivery times vary based on the destination.
How can I return or exchange an item?
If you’re not satisfied with your purchase, you can return or exchange it within 7 working-days of receipt. Items must be unworn, unwashed, and in their original packaging. To initiate a return or exchange, please contact our customer service team.
What should I do if I receive a faulty or incorrect item?
We apologize for any inconvenience caused by receiving a faulty or incorrect item. Please contact our customer service team within 5 working-days of receiving your order, and we’ll assist you in resolving the issue promptly.
How do i determine my size?
To find your perfect fit, refer to our detailed size guide available on each product page. If you’re between sizes or need further assistance, please contact our customer service team.
Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, contact us immediately at [email address]. While we can’t guarantee modifications after an order is placed, we’ll do our best to accommodate your request.
How do product drops work?
At James Masons Atelier, our product drops are exclusive, limited-time releases of new collections or items. Here’s everything you need to know:
How can I sign up?
Sign up for our newsletter or create an account on our website to receive early notifications and priority access. Our social media introduces the drops as well.
Contact
Welcome to a world of limitless possibilities, where the journey is as exhilarating as the destination, and where every moment is an opportunity to make your mark on the canvas of existence. The only limit is the extent of your imagination.
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“Effortless Style for the Man on the Move”
James Masons atelier 